Refund and Cancellation Policy


1) Refund of Fare

1.1 Exceptional customer service are a very integral part of our business. We strive to bring you the best and uninterrupted service without the hassle. But for any such unfortunate circumstance, should our services be compromised, We will ensure that a compensation will be underway to our customers. For every service, which we were unable to deliver, a refund will be provided in a period of 10-20 days

1.2. Interruptions in service due to natural calamity or disaster, weather conditions, civil unrest, suspension of services related to transportation and other facilities, governmental orders, or other causes that prove a hindrance to a smooth operation and a safety concern to our staff and customers, or when there is a valid reason to believe the journey cannot continue, no refund will be offered. A prior notification will be provided to every customer 1-2 hours earlier.

1.3. No-Show Passenger will not be refunded. You will be considered as a No-Show Passenger under any or all of the following conditions:

  • i. The driver arrives at the pick up location
  • ii. The driver waits for at least 1 minute.
  • Despite prior notification sent to our customers of the bus arrival, if you are unable to board the bus within the prescribed time frame, no refund will be initiated.

    2) Cancellation of ride

    2.1. In case you fail to meet the cancellation policy, a cancellation fee that is 100% of the ride fare will be applied in order to compensate for seat allocation charges.

    2.2. Monthly pass bookings can only be cancelled 15 days prior to a particular booking. Our Customer Care centre will need to be contacted and notified of the cancellation. No refund will be given if cancellation exceeds 15 days from booking date.